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Online Professional Learning and
Technical Assistance for
21st Century Community Learning Centers

Do’s and Don’ts for a Welcoming Environment


Creating a welcoming environment takes effort. Get your whole staff on board so that families feel connected to at least one staff member. When families are not involved, they may feel unwelcome.

This video starts by showing what an out-of-school time program does to make families not feel welcome. You may be surprised to see how small actions can have a lasting impact on families. The later part of the video shows what a program can do to make families feel welcome.

Reflect on This

Think about your program as if you were a parent or family member. How welcome would you feel? Think about how to make parents at ease and record your thoughts in My Notebook.

My Notebook

Family Engagement

The Notebook is a useful way to jot down notes as you go through the various topics available on the You For Youth website. If you'd like to use the notebook, please sign in if you already have an account or register now to join the Y4Y community!


Family Engagement